Arkevia is a digital safe designed to store HR documents, primarily dematerialized pay slips. The service, accessible via the MyArkevia portal, allows employees to view, download, and keep their pay slips for an extended period. Its operation relies on a secure personal space, separate from the company’s internal tools.
MyArkevia Portal and Personal Identifier: Two Concepts to Distinguish
A frequent source of blockage during login is the confusion between the employee account created by the employer and the personal identifier used on myarkevia.com. When a company activates the dematerialization of pay slips, it provides the employee with an ID number and a secret code via the HR service. These elements are only used for the initial activation of the account.
Once the activation is complete, the employee logs in with their personal email address and a password they have defined themselves. This transition from a temporary identifier (ID number + code) to a permanent identifier (email + password) is not always clearly explained by employers. As a result, some employees attempt to reconnect using their ID number, which systematically fails after the activation phase.
To access the Arkevia application without difficulty, the first step is to verify which type of identifier corresponds to your situation: initial activation or current login.
Email Address Linked to the Arkevia Account: The Main Friction Point
Most articles dedicated to Arkevia detail the password reset procedure. The real problem often lies upstream: the email address associated with the account is no longer accessible.
Several scenarios can lead to this situation:
- The employee has left the company, and the professional email used during activation has been deactivated by the former employer.
- The personal email provided at the time has been abandoned or deleted by the email provider.
- The employee no longer remembers the address used, as the activation dates back several years.
In these three cases, the classic “forgot password” procedure does not work, as the reset link is sent to an inaccessible inbox. The only solution then involves the HR service of the employer (or former employer), which can request the update of the email address with Arkevia.
This dependency on the original email is a structural constraint of the platform. Keeping a written record of the address used during activation avoids this type of blockage.
Enhanced Authentication on MyArkevia: What Two-Factor Verification Changes
The MyArkevia portal now integrates two-factor authentication (2FA). When logging in, after entering the email and password, a temporary code is sent via email or SMS depending on the account configuration. This code must be entered within a limited time to validate access.
This additional layer of security protects the documents stored in the digital safe, but it also introduces new causes of blockage. If the associated phone number has changed, or if the email receiving the 2FA code is different from the login email, access may be denied even with the correct identifiers.
Backup Codes to Keep
Some accounts offer one-time backup codes, generated during the activation of 2FA. These codes allow bypassing the two-factor verification in case of loss of access to the phone or email inbox. They should be stored in a safe place, ideally a password manager or a physical document kept separately.
Not saving them exposes one to a complete account lockout in case of a phone number change.
Retention of Pay Slips on Arkevia: Duration and Recovery
The Arkevia digital safe retains pay slips and other HR documents for an extended duration, announced to last up to several decades. This long-term retention is one of the central arguments of the platform for employers who choose dematerialization.
For the employee, this retention period does not exempt them from regularly downloading their documents. Two reasons for this:
- In case of a change of employer, access to the account may become more complex if the former employer ceases its relationship with Arkevia.
- The availability of an online service over several decades depends on the sustainability of the company operating it, which is never guaranteed.
- A locally stored PDF file (and backed up on an external medium) remains accessible regardless of any platform.
Downloading pay slips in PDF format as soon as they are available, and then archiving them on a hard drive or personal storage service, remains the most reliable practice.
Management of Personal Documents Beyond Pay Slips
The Arkevia safe is not limited to pay slips. Depending on the configuration chosen by the employer, other documents can be deposited there: employer certificates, employment contracts, amendments, or documents related to health insurance and provident schemes.
The employee can also, in some cases, add their own documents in a personal space separate from the employer’s space. This separation between documents deposited by the company and personal documents allows for centralizing several types of administrative documents in one place.
Navigation in the document space relies on classification by categories and dates. Keyword searches facilitate locating a specific document, provided that the file name is explicit (which depends on the employer’s choices during deposit).
Access to the MyArkevia portal works from a web browser on a computer, tablet, or smartphone. No native application is required: the connection is made through the site myarkevia.com, which adapts to the screen size. Checking browser compatibility and clearing the cache resolves most display issues reported by users.